How Med Viajar works — from first message to home.
We've coordinated medical trips for patients from the US, Canada, UK, Europe
and Latin America. Here's exactly what happens at every stage.
Step by Step
Every step, covered.
01
Before You Commit
The Free Consultation
You reach out — by WhatsApp, email or our contact form. No forms to fill, no commitment required. A real coordinator (not a bot) responds within 2 hours to understand your situation.
We listen to your procedure, timeline and concerns
You receive honest advice — even if Panama isn't right for you
Zero pressure, zero obligation
02
1–3 Days After Contact
Your Personalised Plan
We match you with the right hospital and specialist, prepare a transparent cost breakdown, and build a day-by-day travel plan based on your procedure and recovery time.
Hospital and specialist recommendations
Full cost breakdown — procedure, hotel, transfers
Estimated itinerary with recovery timeline
Answers to every question before you decide
03
Once You Decide
We Arrange Everything
Once you're ready to proceed, we handle the full logistics. You don't need to call a hospital in Panama or figure out how to get from the airport. We take care of it all.
Pre-op consultation appointments booked
Hotel near your hospital reserved
Airport and hospital transfers arranged
Pre-operative requirements sent to you in plain English
Bilingual interpreter arranged if needed
04
Your Time in Panama
On the Ground Support
Your coordinator is available every day of your trip — before, during and after your procedure. If anything changes, we adapt. You're never navigating alone.
WhatsApp check-ins every morning
Coordinator accompanies you to first consultation
Same-day responses to any questions or concerns
Emergency support line available 24/7
05
Before You Fly Home
Recovery & Discharge
We confirm you're medically cleared to fly, arrange your transfer to the airport, and make sure you have everything you need for the journey home and the weeks ahead.
Surgeon sign-off confirmed before departure
Medication and post-op care instructions
Airport transfer arranged
Full medical records prepared for your home doctor
06
12 Months After
Follow-Up Coordination
Our involvement doesn't end when you fly home. We provide 12 months of remote follow-up coordination — connecting your Panama surgeon with your home physician and facilitating any consultations.
Post-op records sent to your home doctor
Remote video consultations with your Panama surgeon
12-month coordinator availability for any concerns
Return trip coordination if follow-up surgery needed
Everything Included
One coordinator. Everything handled.
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Hospital & Specialist Selection
Personal recommendations based on your procedure, medical history and budget. All partner hospitals are vetted by our team.
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Transparent Cost Breakdown
Full pricing before you commit — procedure, anaesthesia, hospital stay, hotel, and transfers. No surprises on arrival.
🚗
Airport & Hospital Transfers
Professional, vetted drivers meet you at the airport and take you to every appointment throughout your stay.
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Hotel Recommendations
We recommend and book accommodation close to your hospital — comfortable, safe, and appropriate for your recovery stage.
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Bilingual Coordination
All coordinators are fluent in English and Spanish. We attend your first consultation with you and translate everything clearly.
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Medical Records & Follow-Up
Complete post-operative records prepared and sent to your home physician. 12 months of remote follow-up coordination included.
Common Questions
What patients ask us most.
How much does Med Viajar's coordination service cost?+
Our coordination service is free to patients. Med Viajar earns a referral fee from our partner hospitals and clinics — this does not affect the price you pay, which is agreed directly with the medical provider.
How quickly can you arrange a trip?+
Most patients are in Panama within 3–6 weeks of first contact. For urgent cases — such as cancer treatment or time-sensitive procedures — we can often arrange travel within 1–2 weeks. We'll give you a realistic timeline during your initial consultation.
What if I need to cancel or postpone?+
Life happens. We work with our partner hospitals and hotels to arrange flexible terms where possible. Your coordinator will help navigate any changes without unnecessary costs or stress.
Can I bring a family member or companion?+
Absolutely — and we encourage it. We can arrange accommodation for your companion, include them in all coordination communications, and make sure they have everything they need during your procedure and recovery.
What if something goes wrong medically?+
All partner hospitals are fully equipped private facilities with ICU, emergency departments and specialist coverage. Your coordinator is available 24/7 and has direct lines to your surgical team. In the rare case of a complication requiring a return trip, we coordinate that without additional coordination fees.
Do I need to speak Spanish?+
Not at all. All our coordinators are bilingual and all partner hospitals have English-speaking staff. You will never be in a situation where you can't communicate clearly about your medical care.
Start Today
Ready to take the first step?
Message us on WhatsApp or send a note. A coordinator will respond within 2 hours.